Pre-launch version. This policy will be finalized with qualified legal counsel before online ordering opens on this site. Purchases made on our commerce platform, CBD-vapor.com, are governed by the policies published there.
Our Approach
We want you to be confident in what you buy from us. This policy explains when a return or refund is available, and when it isn’t, for product-safety and hygiene reasons common across the hemp and wellness industry.
Unopened, Unused Products
Unopened products in their original packaging may be returned within [X] days of delivery for a refund or exchange, minus any original shipping cost, unless the item arrived damaged or incorrect.
Opened Consumable and Ingestible Products
For health, safety, and hygiene reasons, opened oils, capsules, edibles, vapes, and other consumable or ingestible products cannot be returned once the seal has been broken, except where the product is defective or was not as described. This exclusion is standard across the hemp/CBD industry and is not unique to RoCanna Brand.
Damaged, Incorrect, or Defective Items
If an item arrives damaged, incorrect, or defective, contact us within [X] days of delivery with your order number and photos of the issue, and we will arrange a replacement or refund at no cost to you.
EU and Romania Customers: Right of Withdrawal
Under EU consumer protection law, customers ordering from within the EU generally have a 14-day right of withdrawal from a distance sale, subject to standard exemptions for sealed goods that are not suitable for return for health or hygiene reasons once unsealed. [Final EU/RO-specific withdrawal terms to be confirmed by legal review.]
Refund Method and Timeline
Approved refunds are issued to the original payment method. [Processing timeline to be finalized once a live payment processor is connected.]
How to Start a Return
Contact us at [support email/contact page] with your order number before sending anything back.